Monday, November 13, 2006


Motel in Elkhart, Indiana: Okay, do you want the good news or the bad news first? The good news is, according to the Social Security person in charge, that my check is double what is normally is because of some back payment they owed me. The bad news is that my check has not been deposited, the bank hasn't seen it, my ready credit kicked in when I wrote a big check for groceries, and I'll never in a million years be able to get the same person at Social Security back on the phone. GRRRRRrrrrrrrr!

We have been to the factory and turned the RV in for repairs, so are living in a motel for a few days. We can't get online through the wireless at this motel without paying, but we are able to connect through the motel across the street! I checked my bank account and saw that my ready credit had kicked in and was wondering what was the problem. Then I saw that there was no deposit made last week when my Social Security check should have hit the automatic deposit. I called SS, listened to a bunch of instructions in both English and Spanish, entered my numbers, and listened to the phone try to solve my problem without me even talking to a real person. Well, this problem takes personal attention, I believe! Finally a voice told me that the waiting time for a real person was about 7 minutes and I could wait, or we could go back to the beginning and let the phone try to solve the problem again. I indicated that I would wait. While I was waiting I was given more information about Social Security than I ever wanted to know. That message was interrupted every so often by a male voice telling me that all operators were still busy but that they would get to me as soon as they could.

Finally, after more than 12 minutes, a tired voice asked me what my problem was. The poor woman sounded like she had been put through the wringer by more than one person today. I felt sorry for her, so I was extra nice and polite as I explained my problem. She asked me my number again, my name, my birthdate, my birthplace, and my mother's maiden name. After checking my records she claims my money was sent and I should check with my bank. It's not her fault. Good bye.

Now remember, I'm making these calls on a cell phone and standing in the motel window so I get more than one bar. So I dialed my bank back in Minnesota and got a very friendly gal on the phone. She checked and could see nothing but said she'd check the other departments and see if the holiday perhaps held it up. I will call her back on Wednesday to see if she was able to locate it. If not, I guess my ready credit will have to buy the groceries this month and I'll have to try Social Security again. I'm not looking forward to that!

No comments: